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Microsoft Product Support Reporting Tool 6 (32-bit)

Collect essential troubleshooting information on every aspect of a computer

by Mike Williams

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License: Freeware
Operating Systems: Windows 7 (32 bit), Windows Server, Windows Vista (32 bit), Windows XP


Languages: English
Software Cost: Free
Date Updated: 05 May 2011
Watchlist: Add download to my watchlist
Downloads To Date: 1305
Developer: Microsoft
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Microsoft Product Support Reporting Tool 6
Collect essential troubleshooting information on every aspect of a computer

Microsoft Premier Support Reporting Tool is a powerful diagnostic utility that will quickly assemble detailed reports on just about every aspect of a PC.

If a far-away friend asks you for help with a computer problem, for instance, then you'll need to know all about their system - and that's where the Microsoft Premier Support Reporting Tool comes in. Email them the file, and all they have to do is run it: there's no installation involved, and the program will immediately begin creating a report on their computer's configuration.

Once the process has finished (which may not be for 5 or 10 minutes on some systems), an Explorer window will open, pointing at the report file (if not, it's in the \Windows\MPSReports\PFE\cab folder by default). Your friend should then email that to you. It's a CAB file, so you should then be able to expand it somewhere to view the contents. And that's when you'll see just how thorough this tool has been.

You get all the event logs from the target PC, for instance.

An NFO file holds detailed system information on the system.

And a host of configuration files tell you about the PC's startup programs, its installed services and drivers, its power configuration, scheduled tasks, installed printers, Internet Explorer configuration, and network setup. There's detailed information on Microsoft Office (if it's installed), recent crashes (including crash dumps), installed Windows updates and the list goes on - you really do get just about everything you'll need to know about the target computer.

What you don't get, though, is any help in figuring out what this means - so it's not for beginners. But if you're already skilled in Windows troubleshooting then this will be a very useful tool, and should make it quicker and easier to diagnose PC problems.


This extremely thorough diagnostics tool should be an essential part of every geek's troubleshooting toolkit

Your Comments & Opinion

Microsoft Product Support Reporting Tool 6 (32-bit)

Posted by: Nicholas Jones, 17 February 2012 19:42

Thanks download crew for this I didn't know it even existed & I thought I know all the Microsoft products out there. I've download this so I'll have a good look at it.

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Spotlight: Free Full Software

WhatsApp Messenger 2.12.11

Free Full Commercial Software

WhatsApp Messenger is the world's most popular instant messaging app for smartphones.

You can use it to send and receive text and voice messages, photos, videos, even call your friends in other countries, and because it uses your phone's internet connection it might not cost you anything at all (depending on whether you'll pay data charges).

It's easy to set up and use. There's no need to create and remember new account names or pins because it works with your phone number, and uses your regular address book to find and connect you with friends who use WhatsApp already.

You can talk one-to-one or in group chats, and because you're always logged in there's no way to miss messages. Even if your phone is turned off, WhatsApp will save your messages and display them as soon as you're back online.

There's plenty more (location sharing, contact exchange, message broadcasting) and the app is free for a year, currently $0.99/ year afterwards.

Version 2.12.11 brings:

• Links that you share or receive will now include a rich preview. When sending a link, you have the option to not include a rich preview.
• Additional 3D Touch features: You can now quickly Peek and Pop chats.
• Redesigned Settings tab. 
• You can now view all your starred messages across all your chats in Settings — Starred Messages.