Offering product support is difficult, even over the phone. There's nothing better than a live demonstration, but some people simply do not like the idea of a support agent remotely accessing their PC.

The alternative is to perform the actions yourself and record your screen. If a user can't figure how to get to a certain area in the application, record the process and simply send them a video for them to follow.

Problem is, capturing a live video of your desktop isn't easy. Step up ScreenVideo 2019. This simple tool takes a no-frills approach to grabbing a recording of your desktop.

When you open the application, you have the choice of recording your entire desktop or selecting an area you want to record - no point recording your entire desktop if you have a 5K screen as the size of the video will be problematic.

When you are ready, simply record. If you want to adjust some settings, the options enable you to choose a larger cursor, the quality of the final video and much more.

ScreenVideo also enables you to take a webcam recording (if you have a compatible webcam) or simply record spoken audio. Indeed, you can speak at the same time as recording your desktop.